How does the booking process work?
Here are the steps from start to finish:
1. Making your reservation
Have a look through our apartment pages to find a property you like. Enter your dates and details, and click on ‘book’, which will take you through to our booking form. You will see the full and final price due to be paid both at the top and at the foot of the form. Just fill out all your details, including your payment details, and select ‘book now’ to complete your reservation.
2. Making the pre-payment
When you book your apartment we’ll ask you to pay an initial amount, called the ‘pre-payment’ the 30% of the total amount. You can pay this by credit card or by bank transfer.
3. Confirmation of your booking
We will send you an email confirming your booking, with all the details you need. Please read it carefully and print off this documentation to take with you when you check in to the apartment.
4. Paying the outstanding balance
In the majority of cases, you will need to pay the outstanding rental and security deposit in cash (and in local currency) when you check in to the apartment.
Please bear in mind that whichever of these scenarios applies to your apartment, you will always need to pay the security deposit on arrival, in the local currency.
5. Getting the keys
Our agency, Tramuntana 42 will then give you the keys at the same time as you pay the outstanding rental and/or security deposit.
Do I get an instant confirmation of my booking?
Yes, we send you an instant online confirmation so that you’re not left waiting around to find out about availability. On the very rare occasion where we have to do a final check of availability, we will always send you an email straight away with a full update.
How can I change my booking?
If you find that you need to change your accommodation booking, you can do this letting us know via our contact form, by email to firstname.lastname@example.org or by phone to 0034 972 25 68 19. When you get in touch, please be very specific about what it is you need to change (dates, number of guests, or apartment, for example).
How can I cancel my booking and will I get a refund?
If you would like to cancel your apartment booking, please let us know by entering the client area directly or filling out our contact form. When we receive your message we will confirm that your booking has been cancelled.
If you have made the pre-payment but still have to pay the full rental on arrival, and subsequently cancel your booking less than 30 days before your arrival, you will lose the pre-payment amount.
In the case of a no-show, or if a client cancels with less than two days before they are due to arrive, we reserve the right to charge 50% of the outstanding rental amount.
If you would like to cancel your booking, please let us know by entering the client area directly or filling out our contact form. When we receive your message we will confirm that your booking has been cancelled (our office hours are from 10am to 7pm, Spanish time). Please note that the pre-payment you have made online isn’t refundable, and whether you will have to pay for the first night of your stay will depend on the cancellation policy of each particular accomodation.
Can I book over the phone or by email?
If you’d prefer to make your booking over the phone, our customer services team will be happy to give you advice on how to choose the accommodation that will suit you best.
It’s not possible to make a reservation by email (please don’t send us your credit card details this way as it may not be secure), but if you’d like to send us a message we will phone you back help you with your booking.
I want to find an accomodation with a particular feature- parking facilities or one that allows pets, for example. How can I narrow down my search?
To help you go straight to what you’re looking for, we’ve included certain categories of accommodation on our website. For example, you’ll find family-friendly apartments, pet-friendly apartments, apartments for those who fancy some luxury and for those who don’t want to break the bank.
When you’re searching for accommodation, you can also apply the many filters available to help you find exactly what you’re looking for.
How do I pay for my booking?
When you book your apartment we’ll ask you to pay an initial amount, called the ‘pre-payment’ the 30% of the total amount. Please see the question below for accepted methods of payment.
In the majority of cases, you will then be required to pay the outstanding rental and security deposit in cash (and in local currency) when you check in to the apartment.
Can I get a receipt/invoice?
The confirmation email that we send you is also a receipt/invoice for the pre-payment you’ve made online. This is also the case if you’re required to pay the outstanding rental online.
If you need a receipt for the payment you make on arrival (the outstanding rental or the security deposit), please request it in advance when you organize the handover of the keys to your contact person.
How do I find out the apartment address?
Once you’ve completed your booking we’ll send you an email confirming all the details about your stay, including the apartment address.
Is cleaning included in the price?
Your apartment will be cleaned thoroughly before your arrival so that it’s in walk-in condition when you pick up the keys. Always will be asked to leave the apartment clean before your departure by leaving it in the same condition you found it. Get our cleaning services in case you may need.
from 0 to 35 m2 : 30 € / from 35 to 70 m2 : 45 €
from 70 m2 to 110 € : 60 € / or more ( on request)
It’s possible that you may need to buy things like washing-up liquid, toilet cleaner, personal toiletries and so on.
Will my apartment have towels ans sheets included?
No, there are not included. In case you be interested you can get towels and bedding sheets in our office:
Renting bedding service: double bed/ 8 €, single bed/ 5€, big towels/3€ and little towels / 1,50€.
What cooking equipment can I expect to find in the kitchen?
All of the apartments we offer come with the pots, pans, dishes, cutlery and cooking equipment essential for preparing your meals. To find out more about what’s included in the specific apartment you’re interested in, have a look at the detailed description of the apartment.
Do you own the apartments you rent out?
No, we don’t own the apartments we offer. We work very closely with owners to make sure we can offer our clients the best range of Roses accommodation - providing online reservations and dedicated customer service 365 days of the year.
What is the security deposit?
When you check in to your apartment, the owner will ask you to pay the security deposit, which is held as a guarantee in the event that any damage is done to the property during your stay. The amount due varies from apartment to apartment. You’ll find it detailed within the breakdown of costs once you have entered your dates and details.
Please be aware that in all cases, you will be required to pay the deposit in cash.
What time can I check in and check out?
As a general rule, check- in happens between 4pm and 8pm, and check-out is no later than 10am. If there are any exceptions to this for specific apartments, you’ll be able to see this information under ‘Extra’ on the web page describing the apartment.
When and where will I get the keys?
In most cases, the agency Tramuntana 42 will hand over the keys to you when you arrive at the apartment.
Where should I leave the keys when I check out?
Normally guests will be asked to leave the keys in our agency at the reception.
Can I visit the apartment before booking it?
Unfortunately this isn’t possible. Our apartments have a very high occupancy rate, so you can appreciate that we don’t want to disturb current guests during their stay.
We want you to have every detail you might possibly need to help choose your holiday rental. That's why we include a written description, photos, a floor plan, and previous guests' reviews of the property to help inform your decision.
If you've got a question about a specific property, you can ask it on the individual property's webpage as well as phoning or emailing us at any time.
How do you ensure the quality of your apartments?
As a leading apartment rental company, we understand the importance of personally monitoring all of the apartments we offer on a constant basis. This rigorous quality control process means that we can offer all our clients the highest quality when it comes to their accommodation. The quality checks we have in place help us identify any possible problems quickly and resolve them.
We only work with trustworthy apartment owners, and we advise them on prices and offers so as to ensure the affordability of the properties we offer and make sure our clients have a great trip.
What should I do If something goes wrong during my stay?
The swiftest way to resolve any problems that might occur is for you to phone your contact person to 0034 669 84 37 52 or go to our office.
In the case of a medical emergency, call 112 or go to the ‘Urgències’ department at one of Figuere’s main hospitals.
Can I drink water from the tap?
Water in Roses is clean and safe for cooking but not safe to drink. Anyway, in some areas it contains more chlorine, and for some people that could taste a little bitter. We recommend you to buy water bottles in the supermarket.
Will I nees an adaptor for using the appliances in the appartment?
The electric circuit in the apartments is 220 voltages. Therefore all appliances brought by the clients, like hairdryers etc. not need continental European adaptors. For clients who travel from outside Europe like United States, for example, where appliances work on a 110 Voltage base, a continental European adaptor is needed. Hairdryers are only supplied in a few apartments; please check for presence of it.
Why should I book with Tramuntana 42?
With over 25 years’ experience, we offer you a variety fully licensed accommodation in Roses at the lowest prices out there in the marketplace. We show our accommodation in real-time availability, and we send you an instant online confirmation of your reservation so there’s no waiting around.
- Real state
- Cleaning service
- Laundry service
- Touristic information and activities bookings
- Wi-Fi service
- Repairs services
- Reception keys service for owners guests.
Do you charge any booking fees or commission?
No, we don’t charge either, nor do we charge you any credit card fees.
Where our agency TRAMUNTANA 42 and how can I get in touch?
Our agency is located in Santa Margarita Urbanitzation in Roses.
Tramuntana 42 , Calle Cap Ponent nº11 – bajos 42, 17480, Roses (Girona), España
PHONE: (0034) 972 25 68 19
MOVILES phones: (0034) 669 84 39 61 (Bernadette)- (0034) 669 57 83 23 (Eva)
FAX: 972 15 31 69